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FAQs

Which Courier service do you use?
We use Yodel for UK mainland deliveries. European orders are sent via Parcel Force and GLS.

What delivery options do I have?
Services available for UK Mainland are:

  • Standard 3-5 Working Days
  • Next Working Day
  • Next Day AM (9AM - 1pm)
  • Saturday Service
How long does it take for you to make my clubs?
Because every club is hand assembled, you should allow two working days before dispatch of your item. In peak times, this may be slightly longer, but if you are in a hurry for your clubs, we recommend choosing an expedited delivery service since this will receive priority in the assembly queue.

If I order today what is the fastest delivery?
We offer a next working day service delivery which costs slightly more than the standard delivery. If you order before 1 PM GMT and select this option you will receive it the next working day. All orders after 1PM will be carried forward to the next working day. This excludes personalised or custom fit goods as this takes a couple of days to process.

Are there any guarantees?
All of our products come with a one year guarantee, during which time we will repair or replace the item provided the problem is caused by faulty craftsmanship. All items need to be boxed or sufficiently wrapped for return.

If I don’t like the item can I return it?
We unfortunately cannot accept returns on custom fit products, although the rest of the range is covered by a 14 day cooling off period, during which time you can return the item to us for a full refund.

What is the procedure if an item is faulty?
If you receive an item which is faulty or damaged please contact us within 14 days. We can replace the item free of charge and we will cover the postage costs. Your goods come with a 12 month warranty so if a fault develops, please let us know and we will resolve this for you.l

Are you open to the public? Do you have a shop?
We are open to the public and we have a shop which you are more than welcome to look round. We are based in the Midlands near Redditch. We are open Monday - Friday 7am to 7pm, and on Saturday from 8am to midday.

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For questions call 01527 941150